|
Frequently Asked Questions
Q: What kind of items do you sell?
A: All of our items are available in three ways:
- PDF files that are emailed to you
- PDF files that are mailed to you on a CD-ROM
- Printed materials that are mailed to you
If you purchase PDFs, we will email you the file(s) within 24 hours of receiving your order (usually much sooner). If, after checking your spam/bulk/trash folders, you don't see the emails from us, please let us know right away. Sometimes emails get lost in cyberspace; we're happy to send them again.
For CD-ROMs and printed materials, we mail them on Tuesdays and Fridays; you should receive them 5-7 business days after that (longer for international mailing).
Q: How does the process of purchasing printed materials work?
A: Almost every item has the option to purchase it as printed material that is mailed to you. If you choose the printed option, the amount shown in brackets will be added to the initial price of the item. This additional charge is for cardstock, printer ink, shipping, handling, and the time involved to print the materials. There is no volume discount available for printed materials, unless you purchase one of our package deals.
Q: Is there any additional charge for international shipping?
A: No. As stated above, the shipping charges are factored into the cost of the printed materials and CD-ROMs. There are no additional charges for international shipping, and we will ship anywhere in the world.
Q: I'd like to learn more about Montessori. Do you have information about the Montessori method, materials, and homeschooling with Montessori?
A: Yes, please check out our blog, especially the Montessori Basics and Montessori Homeschooling posts.
Q: What are the terms of use for your PDFs & CD-ROMs?
A: Our PDFs are copyrighted to Montessori for Everyone. They are for personal use only, and may not be resold, posted, copied, or shared in any way. When you purchase any of our PDFs or CD-ROMs you are agreeing to these terms.
Q: How do you make your printed items?
A: We print on quality cardstock, using a top-of-the-line color laser printer.
Q: How do I use the PDF files?
A: You will need Adobe Reader to open, view, and print the file(s). Most computers already have it installed, or you can download it for free here:
http://www.adobe.com/products/acrobat/readstep2.html
Q: What is the best way to use PDFs that are emailed?
A: This type prints best when you save them to your own hard drive first, and then open and print from there. Using the file straight from the email doesn't always give good results. For both PDFs and CD-ROMs, make sure you are using a recent version of Adobe Reader (7.0 and up).
Q: What is the best way to use the CD-ROM Collections?
A: Simply insert the CD-ROM into your computer's CD drive. The CD should open up automatically, displaying different folders that contain the PDFs. Simply double-click to open the folder, then double-click to open the PDF. Make sure you are using a recent version of Adobe Reader (7.0 and up).
Q: What is your return policy?
A: For printed materials, please contact us first if you have a problem. We'll be happy to work with you until you're satisfied. There are no returns or refunds for PDF files or CD-ROMs, but if you are having a problem using the PDFs, please let us know. We check our email frequently and provide excellent customer service.
Q: What payment methods do you accept?
A: We accept credit cards, bank transfers, and e-checks through PayPal, and Mastercard and Visa through our own merchant account. School purchase orders can be faxed to: 630.825.7616.
Q: Can I pay with American Express?
A: You can pay with American Express through PayPal, either with a PayPal account or processed through PayPal without creating a PayPal account. Either way, choose the "PayPal" option when you checkout, then login to your PayPal account or choose the "continue without logging in" option.
|
