Frequently Asked Questions
1. What kind of items do you sell?
2. How and when do I receive my PDFs?
3. What if I lose the PDF files?
4. How and when do I receive my CD-ROM?
5. I just placed an order with you - why have I not received an email?
6. Why do I need to create an account to make a purchase?
7. Do you offer discounts on volume purchases?
8. Do you offer discount codes?
9. Are there any shipping charges for CD-ROMs?
10. Do you take purchase orders from schools?
11. What is your policy for returns, refunds, or exchanges?
12. How do I use the PDF files?
13. How do I use the CD-ROM Collections?
14. How do I update my account with a new email, address, or phone number?
15. What if I've forgotten my password?
16. How do I change my email address for your email newsletter?
17. What is the best way to print and use the PDFs?
18. Do your items include instructions?
19. Can your PDF files be used on a Mac?
20. Can you recommend a printer or laminator for me to use?
21. What are the copyright terms for your PDFs & CD-ROMs?
22. Can I get a replacement CD if mine is lost, stolen, or misplaced?
23. What if I have problems using the PDFs?
24. What payment methods do you accept?
25. Can I pay with American Express?
26. Is my personal and credit card information secure?
27. Why did my credit card get declined?
28. Do you have information about the Montessori method and materials?
29. I'm interested in homeschooling with Montessori. Where do I start?
30. I'd like to share your articles, blog posts, and free downloads. How can I do that?
31. I've created my own Montessori materials. Would you sell them for me?
32. There are other companies selling printable Montessori materials. What is the difference between their materials and yours?
33. Where do you get the pictures used in your materials?
34. Do you sell CD-ROMs to Montessori training centers?
What we sell - We sell our materials in two ways:
- PDF files that you download instantly online - we do not sell printed materials and nothing is sent in the mail
- CD-ROM Collections of PDFs that are mailed or emailed to you
PDFs - Our items are Adobe PDFs that you can download instantly online. After placing your order, please login to your Account at our store and then click "Download Order" next to the order to download your PDFs. The PDFs will not be emailed to you. The PDFs are for your personal use only, and may not be shared or redistributed.
Lost PDFs - Computer crashes can and will happen to anyone. Please back up your PDFs to more than one source - save them to several computers, a thumb drive, or burn them to a CD-ROM.
If you lose the PDF files within 3 years of purchase, you can return to our store and download them again. You will need to be signed in to your account at our store in order to do so. Login to your account at our store (or click "My Account" at the top right if you are already logged in). You will see all your orders listed there. Click "Download Order" next to the order you'd like to download, then download your file(s).
If it's been more than 3 years since the date of purchase, or you made your purchase without creating an account, you will need to email us to get the PDFs if you lose them. back to top
CD-ROMs - US or Canada: If you order a CD-ROM Collection in the US or Canada, we mail them same day or the next day after purchase; you should receive them 3 - 5 business days (US) or 7-10 business days (Canada) after that. We will email you to let you know that your CD-ROM has shipped.
International Orders (billing & shipping addresses outside the US or Canada): We will email you a link where you can download the entire contents of the CD-ROM. We will not ship a CD for international orders; this includes international billing addresses. We do not ship to AP, APO, or shipping companies that forward mail. We have found this creates problems with customs due to the high value of our CDs. You are free to burn the downloaded files to a CD for personal use. back to top
Email Confirmation - If you have not received a purchase confirmation email after placing your order with us, there are two possible reasons. The first is that it was sent to your spam folder - please check there right away. If it's not in spam, then you mis-typed your email address during checkout. You'd be surprised at how often it happens! Please email us with your correct email address and we will forward you the purchase confirmation email. You don't have to wait for your purchase confirmation to download your PDFs - just login to your Account at our store, then click "Download Order" next to your order to download. back to top
Create Account - Most stores that offer instant download require you to create an account. When you login to your account, you can download your files and view and download your previous orders. If you already had an account with us, there is no need to create a new one. Just sign in to your existing account when making a purchase. You will need to sign in again to download your files. back to top
Discounts - We offer many discounted packages. Please check out our Package Deals and CD-ROMs. back to top
Discount Codes - We do not offer discount codes very often, preferring instead to keep our prices very low and offer over 100 free downloads. Rather than inquiring about discount codes, simply sign up for our email newsletter and if we offer a discount, we'll mention it there. back to top
Shipping - We will ship a CD to the US or Canada at no charge. For international customers (shipping addresses outside the US or Canada), we will email you a link where you can download the entire contents of the CD-ROM. We will not ship a CD for international orders. You are free to burn the downloaded files to a CD for personal use. back to top
Purchase Orders - We do accept purchase orders from US schools. Please read through the PO information on our Contact page before submitting a purchase order. back to top
Returns or Refunds - There are no returns, refunds, or exchanges for PDF files or CD-ROMs, even if purchased in error. Please take that into account when making your purchase, as we make no exceptions to this policy. We urge you to read the item description carefully and ask questions before buying. back to top
Using the PDFs - You will need Adobe Reader to open, view, and print the file(s). Please make sure you have the most recent version of Adobe Reader. You can download it for free here: Adobe Reader.
To use our Package Deals, please read this helpful post: Using the Package Deals as Instant Downloads. back to top
Using the CD-ROMs - Simply insert the CD-ROM into your computer's CD drive. The CD should open up automatically, displaying different folders that contain the PDFs. Simply double-click to open the folder, then double-click to open the PDF. Make sure you are using a recent version of Adobe Reader (10.0 and up). back to top
Update Account - Due to privacy reasons, we are not able to make changes to your account information. To update your account information, click "Login" at the top right of our homepage and login to your account. Then click "Update Info" to the right of your info. Update any info, then scroll down to the bottom of the page and click "Update My Information". If your update was successful, you will see a message appear at the top of the screen that says "ACCOUNT UPDATED SUCCESSFULLY". back to top
Password - If you have forgotten your password, or to reset your password, click "Login" at the top right of our homepage and enter your email address into the box under "Forgot your password?" and click "Reset my password". You will be emailed a link to reset your password. back to top
Email Newsletter - To update your email address for our email newsletter (it's separate from your store account), simply click "Update Profile/Email Address" at the bottom of any of our email newsletters. Then click the "Submit" button and instructions on updating your account will be emailed to you. back to top
Printing - We've gotten the best results by printing on white, 8 1/2 x 11, 90 lb. cardstock. We prefer to laminate our cards and find that 5 mil laminate works very well. Some people prefer to cut first, then laminate, then cut again. This method works best with roll laminators. For pouch laminate, there is no need to cut first. Simply laminate and then cut. back to top
Instructions - Most of our items contain brief instructions. We do recommend consulting Montessori albums (manuals) that contain instructions for using Montessori materials. This helpful blog post reviews albums from different companies and contains links to free online albums as well: The Ultimate Post About Montessori Albums. At this time we only offer two albums: 6-9 Natural Science and 6-9 Geometry. You can also Google the name of any Montessori material and find many websites and blogs offering detailed instructions. back to top
Macs - Yes, our PDFs can be used on a Mac. The only issue people sometimes encounter is getting the font to display correctly. We use the Century Gothic font for our materials. If your Mac doesn't have it, you can install Century Gothic (or MS Word for Macs, which includes Century Gothic) and then the PDFs should display correctly. back to top
Printer or Laminator - We do a lot of printing and laminating, but we're not experts on all the various printers and laminators on the market. We recommend visiting office supply websites (like OfficeMax and Staples), where you can sort printers and laminators by brand, price, and features as well as read reviews. back to top
Replace a CD - Like any retail business, we cannot replace your CD-ROM or download if it is lost, stolen, or misplaced. We understand that the Collections are an expensive (but worthwhile) investment. Please take care of your CD-ROM or downloaded files like you would any other investment. The PDF files can be saved to your computer, a thumb drive, or cloud service. Schools should have a policy that the CD cannot be removed from the premises. If you lose your CD or downloaded files, and you have not backed up the PDF files, you can purchase another CD at a discounted price. Please contact us for pricing. back to top
Problem Using PDFs - If you are having a problem using the PDFs, please install the most recent version of Adobe Reader (it's free): Adobe Reader. Then clear your cache and cookies and restart your computer. If that does not solve the problem, please contact us at firstname.lastname@example.org. We check our email frequently and will respond promptly. back to top
Payment Methods - We accept Mastercard and Visa directly, and credit cards and bank transfers through PayPal. We also accept purchase orders from US schools; see our Contact page for more information on POs. We do not accept personal checks, cashier's checks, or money orders. back to top
American Express - You can pay with American Express through PayPal, either with a PayPal account or processed through PayPal without creating a PayPal account. Either way, choose the "PayPal" option when you checkout, then login to your PayPal account or choose the "continue without logging in" option and complete your payment. back to top
Decline - There are many reasons why credit cards can be declined. Our store does not approve or decline credit card transactions; that is done by your card issuer (bank or credit card company). So please contact them first if you do not know the reason for the decline. Common reasons include:
1) Using a debit card instead of a credit card (debit cards are not recommended for online transactions)
2) Being over your card limit
3) Using a card that is expired or has been flagged for fraudulent activity
4) Using the wrong AVS (3-digit number on the back of the card)
5) Using the wrong billing address (using your school's address for your card, or your address for your school's card)
When a transaction is declined, a "hold" is often put on the funds and shows up in your bank account or credit card. This hold can appear to be a transaction, but it will actually "roll off" your statement after a few days. Please be patient! And as always, please call your credit card issuer if you have any questions. back to top
Montessori Info - Yes, please check out our blog, especially the Montessori Basics posts. Use the categories on the right to browse our blog, or the search box to search for a specific term. It's a wealth of information! back to top
Homeschooling - We're so glad to hear you're interested in homeschooling with Montessori! We think it's a great idea. Start here, with this blog post: Montessori Basics 10: Homeschooling with Montessori. Then browse all the posts in our Homeschooling section. back to top
Copyright - All of our website and blog content is protected by copyright; nothing may be posted online or shared in printed format, including: PDF files, CD-ROMs, blog posts, articles, free downloads, graphics, logo, Comprehensive Lists, or any other content we provide for free or sell. Anything you post can and will be indexed by search engines (like Google) and will be available to anyone, not just teachers or parents at your school.
We take copyright violations very seriously and we will contact you if we find a violation and ask you to remove it. If we do not get a response, we will file a copyright notice with your web host and your entire website could be taken down. We do not want this to happen to you!
If you'd like to share a blog post, article, free downloads, or anything else at our site, please simply link to it, or, in printed format, provide our website address or the URL of the specific article so people can visit our site and read it.
Selling Materials - We have a long-standing policy of selling only our own materials at our website. We do not partner with affiliates, either to sell our materials for us or to sell someone else's materials. Thanks for your understanding. back to top
Comparing Materials - Since our materials are designed by an Elementary Montessori teacher, we have more printable elementary materials than other companies do, although we have many beautiful primary materials as well.
We've seen other materials available and we feel that ours are better researched, better written, and contain higher-quality photographs. We hear that from our customers, too. But don't take our (or their) word for it! We have over 100 materials available for free download, so you can check us out for yourself. back to top
Pictures - We get our pictures from two well-known stock photo sites, BigStockPhoto and iStockPhoto. Pictures purchased there come with a license that allows us to use them in our work. We cannot share pictures with anyone or give anyone else permission to use them. You will need to purchase pictures yourself for use in materials, blogs, or websites. back to top
Training - We have a special "Training Center CD" available for Montessori training centers. Please see our Training Center Information page for detailed information. Because our PDF files are copyrighted and protected by intellectual copyright, the only way for students at your training center to use them is to purchase one training CD for each student. Or, students can purchase our PDFs directly from our website. Otherwise, distribution of our PDF files to training center students is prohibited by law and will result in legal action. We do not offer Montessori training. back to top